Terms OF SERVICE

  1. COVID-19 UPDATE:
    a. In these challenging times, when we the Covid-19 virus has become a worldwide threat, My Flower Stop work hard to keep us and our customers safe and healthy. Our Team still follows the sanitation rules set-up in 2020 by the British Columbia Centre for Disease Control and are supported and able to self-isolate at the first sign of any flu symptoms.
  2. COMMITMENT TO FOLLOW ALL DIRECTIONS:
    a.
    It is the customer’s responsibility to properly care for flowers. My Flower Stop is not liable for products mishandled by clients. Staff at My Flower Stop go to great lengths to explain in detail to customers how to care for each flower and provide instructions on Flower Care and instructions for different blooms.  I understand, I am accepting the role of florist for my event. It is my responsibility to read the instructions provided by MFS and follow directions.
  3. PROCESSING TIME:
    a.
    Orders require at least 14 days’ time to ensure product is booked from local farms and or can be import. If you need items sooner, this is considered a Rush Order. If you are hoping to order Bulk Product in a rush we recommend you contact us by email to help@myflowerstop.ca as many flowers are not available on short request. You may choose to call us at 778-405-2222. 
    b. Rush Orders are not Guaranteed because we cannot control the whole Supply Chain. Even though the flowers may be available, they may have been booked by other parties or unavailable to arrive before a specific date. Rush orders which have been approved are non refundable, even if the flowers arrive later then the anticipated date. Rush Orders are only accepted at our discretion. 
    c. If a product is not available, or subject to a substitution, our substitution service is automatically at play. If you wish to opt out of any substitution, you must  inform us through email no later then 14 days advance of your requested pick up.
    d. Accepted Rush Order customers must send an email help@myflowerstop.ca within the hour of ordering with us, should you be certain you do not wish to take advantage of our Substitution Service. Voice Mails are not considered binding forms of communication. Please read our Substitution Policy #9.
    e. Rush Orders are not eligible for cancellation or refund. However product that was not able to be booked by the farm due to unavailability, and where the customer opted out of our Substitution Service will be credited back to the customers method of payment as soon as we are aware the product is unavailable. Qualifying refunds will be completed immediately upon pick up. 
  4. WAREHOUSE PICK UP:
    a.
     No minimum order
    b. No charge
    c. Flowers may require hydration upon pick up and we recommend you bring buckets with you to take your flowers away with. Otherwise, you will receive your flowers in a box wrapped in paper, no plastic film.
  5. LOCAL DELIVERY:
    a. I understand My Flower Stop does not provide delivery. As the customer I understand why and accept responsibility of my product(s) once it leaves My Flower Stop at 7177 West Saanich Rd. Brentwood Bay. In addition, I understand that once the product is Picked Up, it is our full responsibility for the handling and delivery of product. In fair trade, I understand there is no additional cost for Pick Up and there is no Minimum order requirements for Pick Up orders.
    b. Once an order is picked up from My Flower Stop, substitutions are ineligible.
  6. SHIPPING:
    a.
    Minimum orders of $200
    b. Packages will either be shipped with tracking and insurance using the customer’s choice between Canada Post Xpress or UPS. It is my responsibility to know and follow my chosen shippers’ rules. I choose to receive my shipment by [    ]  Canada Post, [    ]  UPS, or  [    ]  Other described here: _____________________________________________________. I am knowledgeable of my shippers’ rules and understand they have the best options available to me in my shipping area.
    c. I understand I am responsible for my package once it has left My Flower Stop warehouse. My Flower Stop cannot control the weather or mechanical delays that impact shipping carriers. My Flower Stop is not responsible for stolen boxes or damaged product due to being left on the porch during inclement weather.
    d. It is my responsibility to have someone available to receive my package when it arrives to its destination. If I am not present at time of the first delivery attempt requiring my shipper to hold the package for redelivery, I forfeit any rights to refunds, no exceptions.  I understand I am responsible to coordinate a redelivery or choose to pickup. My Flower Stop is unable to help with direction once the order has been shipped.
    • FedEx (hyperlink: https://www.fedex.com),
    • UPS (hyperlink: https://www.UPS.com), and
    • Canada Post Xpress service which all have package tracking and insurance.
      Shipping Rates in Canada
      Order total (excluding Tax) $200 + $60 Hold
      Order total (excluding Tax) $500 + will receive 30% off shipping
  7. TAX AND IMPORT CHARGES:
    a.
    a. Items from My Flower Stop are subject to sales tax CA GST at 5% & BC PST at 7% calculated on the total selling price of each individual item(s) in an order and may also be calculated on the shipping charges. If the destination of your order is outside of Canada there may be import taxes, duties and related customs fees charged. These are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
  8. 5% LOSS RULE – NOT EVERY FLOWER WILL BE PERFECT:
    a.
    I understand not every bud will be perfect and a loss of 5% or less is normal between Farm and Florist. My Flower Stop guarantees the general quality and freshness of the flower shipment as-a-whole, but we also expect that DIYers know they are taking up the role of florist in their order and therefore know all flowers require hydration after shipping, and we request that all customers immediately and carefully prep the flowers and let them hydrate for 4-6 hours before removing wrapping.
    b. Flowers are a natural product and therefore demonstrate some uniqueness, including spots and variations in color. For these reasons, our guarantee does not include the natural variations and imperfections that occur. My Flower Stop does not guarantee that every stem will be the same and free of imperfections. There may be a few stems that you do not include in your arrangements. This is part of the preparation and design process. As you prep your flowers, and trim away the leaves, stems, and extra greenery, you will break or lose few stems as part of this process. This is what florist do.
  9. FLOWER SUBSTITUTION POLICY:
    a.
    Substitutions and changes are only done as a last resort, and only when the reasons for doing so are reasonable and genuine. For example, if a certain bloom is below par and not in a condition to grace a wedding function, the buyer may apply a Quality Control measure. The flowers in question may be applied back to the farm, and the option to substitute or leave the flowers out of the order altogether is at play. The buyer must know what the customer wants beforehand.
    b. Any substitutes will be on par with your original order. Meaning we will not sub out carnations for garden roses. The cost will be proportionate. These may also include changes to sizes and colors. Experiences like this may not occur until the day before your delivery date. We will make every effort to contact you via phone and email to discuss the changes before picking up, if there are any, so please be available if possible. Any reduction of value will be credited back to your payment method.
    • Yes [   ]  we authorize My Flower Stop buyers to make a substitution on my behalf or here
    • No, please make no substitutions, I [   ]  prefer to receive a refund for the cost of flowers which were inaccessible.
  10. CUSTOMER SATISFACTION:
    a.
    We are absolutely committed to total customer satisfaction from the moment you enter our website to the point at which you receive your flowers. However, there are many factors beyond our control that affect the total order process, delivery, and condition of your flowers such as: Supply chain, incumbent weather, third party venders or agents, flower mishandling due to lack of knowledge, requests made on short notice.
    b. For My Flower Stop to assist or fix any unexpected issues we ask you do three things right off the bat. i) Be prepared for your order to arrive. For example, have full size buckets disinfected with bleach, filled up to 10″ with lukewarm water, ready for arrival. Begin Hydration immediately and don’t clean the flowers until they have hydrated in water for at least 6 – 8 hours. ii) Get to know the flowers you ordered before they arrive and learn the differences between them. Read and follow flower care instructions. iii) Request help before its too late. If you need more information, email help@myflowerstop.ca and we will send you care instructions and links to pages that, when followed, help.
    c. Any claim must be submitted on a completed Claim Form. Claim Forms provide us with all the known details we need to solve the problem in the fastest way possible. Because we are working with perishable product we want to know about the problem as quickly as  within 24 hours of receiving a shipment.
  11. CLAIMS/REFUND/REPLACEMENT FLOWERS:
    a. Pick Up Orders: Upon pick up, the customer is able to look through the product and confirm it is the right color and condition before taking the product away with them.  Any product that does not pass the customers Quality Check must be dealt with immediately. This item will qualify for immediate substitution or a refund in which case My Flower Stop will provide immediate credit to the same Method of Payment used in the purchase or send your credit to Petals n Buds Brentwood Bay Florist, at 7175 West Saanich Rd. Petals n Buds will honor our prices when an immediate substitution is required. Here you can choose from their in-stock selection to the same number. However, if there is nothing of bulk numbers, we will have to provide you with an immediate credit to your card or in store credit to My Flower Stop.
    b. Shipped Orders: I understand that I am to contact My Flower Stop within 24 hours of delivery if there are any issues with my order such as damaged or missing flowers, or major discrepancies in the order. My Flower Stop cannot make reimbursements for slight color variations. I understand that no flower can be thrown away until My Flower Stop approves it and will only replace or refund their own flowers when notification was completed within 24 hours. At our discretion we will respond in one of three ways:
    1) provide flower care instruction,
    2) issue a refund or
    3) ship replacement product.
    c. Claim Forms: MFS Customer Service must receive notice of intention to Claim by completing an official Claims Form and submitting it along with photos to help@myflowerstop.ca within 24 hours of receiving product. To receive a Claims Form you may download and print it off from our website www.myflowerstop.com or request it by email or pick it up at 7177 West Saanich Rd., Brentwood Bay.
    d. Return Shipping charges, on items are the responsibility of the customer.
    e. If a refund has been determined the best course of action, these are processed Tuesdays by 5:00pm. All refunds must be completed on the same card as was used in purchase. If the purchase card is not available, an instore credit will be issued. I understand My Flower Stop is not responsible for the cost of flowers purchased from another source.
    f. I understand that there are no refunds for shipping costs, or services rendered as part of receiving my order and that if requesting refund of product, it is at the discretion of My Flower Stop to issue my refund only after the return of product, unused, in its original packaging.
  12. CANCELLATIONS:
    a.
    My Flower Stop allows for cancellations up to 14 days prior to delivery/pickup date.
    b. No refunds will be provided for cancellations inside 14 days as the flowers have already been purchased and secured. No Exceptions.
  13. PRODUCT CHANGE REQUESTS:
    a.
    Any order change must be made no less than 14 days before your shipping date. Excessive orders changes require a full order cancellation and new order placed to ensure details do not slip between the cracks. It is a complicated process, and we ask you to be mindful of your requests. Excessive order changes may incur an additional fee and is at our sole discretion of our buyers. While we strive to be customer-first, we are not always able to accommodate change requests.
  14. DELIVERY DATE CHANGES:
    a.
    Delivery dates changes are not advised for perishable products.
    b. Address and contact information can be changed up until shipment. Delivery address and details cannot be changed or cancelled once in transit.
  15. REFUSAL OF SERVICE:
    a.
    The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign a reason for doing so.
    b. Customers who are rude, excessively demanding, or use hate speech will have their order canceled and money refunded at any time.
  16. CUSTOMER SERVICE:
    a.
    I understand that Customer Service is reached by Email to help@MyFlowerStop.com. Customer requests left on a telephone answer machine will not be heard by the claims department. I agree that any claims I make will be made using My Flower Stop Claims Form. Requests made without the use of this form will not be registered in the necessary department.
  17. COPYRIGHTS:
    a.
    All content included on My Flower Stop, including but not limited to the design of the site, the site as a whole, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software and other material (collectively referred to as our “Content”), is the property of My Flower Stop and is protected by copyright, trademark or other proprietary rights.
    b. The collection, arrangement and assembly of all Content on the Site is the exclusive property of My Flower Stop and protected by Canadian copyright laws.
  18. AGREEMENT BINDING BY USE:
    a.
    My Flower Stop offers this website, including all information, tools and services available from this site to you, “the user” conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
    b. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
    c. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
    d. Any new features or tools which are added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of services provided by My Flower Stop or access to the website following the posting of any changes constitutes acceptance of those changes.
    e. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or state of residence, and you have given us your consent to allow any of your minor dependents, or third-party representatives to use www.myflowerstop.com.
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