FAQ

Guide & Help

Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders. Once you have registered with us, you can sign in using your user name and password. We’ll provide you with an address book and a reminder section, to store your recipients details, together with a log of orders previously placed. Like shopping carts in a retail store, My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.
All orders are delivered during business hours (8 AM – 5 PM), unless you have opted for a Midnight or a Fixed time delivery.

Orders are generally processed within the timeframe mentioned during the order placement process. However, in some cases where the order is shipping through the ground shipping through logistics partners, it gets delayed beyond our control. Our team is proactively monitoring these orders and will send you regular updates. We request you to wait for the defined timeslot to get over. you can send an email to help@fnp.com if the delivery slot is over.

If you need to make changes or cancel your order, please call us at (778) 405-2222 or email us at info@petalsnbuds.ca Note: Order modification/cancellation in a domestic order, please give at least 24 hours notice before the requested delivery date. If your order has already been shipped or delivered, we won’t be able to cancel it or make changes. Order modification/cancellation in an international order, please give at least 48 hours notice. If your order has already been shipped or delivered, we won’t be able to cancel it or make changes. If your order has already been shipped or delivered, we won’t be able to cancel it or make changes.
We are sorry to hear that you are not happy. Your smile is our promise! No frowns. If any, we’ll tilt the curve. Just let us know how we failed to meet your expectations and we will fix it at the earliest. You can write to us at info@petalsnbuds.ca or call us at (778) 405-2222  (08 AM-05 PM, Monday-Saturday).
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